FAQ

We understand that purchasing online for the first time or with an organisation that you haven't dealt with before can be uncomfortable for many people. Below is a comprehensive selection of frequently asked questions that are designed to answer queries you may have about dealing with bathrooms hq.

Frequently asked questions (FAQ)

Q. How do I place an order with BATHROOMS HQ?

A. Orders can be placed via our website or by telephone. To order goods on our website you need to register as a customer. By registering you supply us with information such as your contact details, which will enable us to contact you if any problems arise and to deliver your order to you. We have a dedicated salesperson available to take your order on the phone. Alternatively, we also have a sales counter where you can place an order and collect the goods at the same time.

Q. Can I have my order delivered to work?

A. Your first mail order is required to be delivered to the registered cardholders address. Subsequent orders can be delivered to an alternative address.

Q. If I purchase a product over the sales counter and place my second order via the website, can I have the product delivered to an alternative address?

A. For security purposes, your first mail order would be required to be delivered to the registered cardholders address. Q. How do I change my account details?

A. Simply click 'Account' and log into the site. Here you can change your address, phone number, email address etc.

Q. What do I do if I’ve forgotten my password?

A. You can submit a request via our website by clicking on ‘My Account’ and entering your email address in the 'Forgotten Password' box.

Q. What do I do if I can’t find what I’m looking for?

A. If you can’t locate a specific product on our website, we have a dedicated telephone sales team that are eager to help. Alternatively, complete the online enquiry form and we´ll respond as soon as possible.

Q. How secure is buying on your website?

A. We use PayPal for our credit card order processing, one of our highly secure credit card processing companies. Paypal has an excellent reputation for safe and secure transactions. PayPal offer a very user-friendly shopping cart process for our credit card customers. All orders are processed through secure encrypted servers. For additional security, we do not see your credit information when you shop with PayPal. Visit our Payments for further information on Paypal.

Q. When should I expect to receive my order?

A. All orders are generally dispatched by overnight courier for next working day delivery; subject to payment clearance and stock availability. All first orders will be subject to a security check which may delay the order up to 24hrs.

Q. If I place an order on your website, can I amend it later?

A. If your order has already begun to be processed, you cannot amend your order.

Q. Can you specify a delivery time?

A. Unfortunately, our delivery service is provided by a third party and therefore we are not able to provide a specific delivery time. However, you can contact the courier once the orders’ been dispatched and ask them for an approximate time of delivery.

Q. Can I view my past orders online?

A. Yes, you can view your previous orders by clicking 'View Orders' once you logged into your account.

Q. What information do you collect and why?

A. We only hold information you provide us when you register and the history of your orders. This enables us to contact you if there are any problems and deliver your order to you. We do not see or hold your credit card details.

Q. What happens if I’m not home when the couriers try to deliver my order?

A. If no one is available to sign for the goods, the courier will leave a calling card through your letterbox and the items will be returned to your local depot. On the calling card will be contact information for you local depot and you will need to contact them to arrange for a mutually convenient time for redelivery, or alternatively you may collect the goods from your local depot. Identification is required on collection.

Q. What happens if I receive my order and it’s damaged, something is missing or a wrong item sent?

A. In such cases, please contact Customer Services immediately. If you have any questions that are not answered above or would like further information, contact our customer service or alternatively complete the online enquiry form and a member of our team will be happy to help.